FAQ

We want to support you fully when using the Herbots website.

Do you have questions regarding login or registration? 
Do you want more info about online bidding and/or buying?
... 

A lot of your questions will be answered below.
Select the category concerning your question and run through the available info:

How to register?

Step 1. Go to our well-known web address : www.herbots.com

Step 2. Click on “my account” in the top right-hand corner

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Step 3. Click in the following screen in the bottom right corner under “no account yet” on the orange button “register” 

Step 4. In the following screen we ask you to fill out all information as correctly and completely as possible.

Account details :

User name (obligatory field) : you can enter the name that will appear when you place a bid on a pigeon (alias). You can choose which name you enter here, this can be a combination of letters and numbers or your own name. During the auction you can change your alias at any time during the bidding. You can find more information here. ('How to bid?')

E-mail (obligatory field) : you must enter the correct and complete e-mail address to which we will send all information (confirmation of your biddings and purchases, information about auctions, etc.)

Password (obligatory field) : please enter the password of at least 8 characters you want to use in future to log on to our website. Safe passwords are a combination of at least 8 characters with capital and small letters, numbers and symbols.

If you check the option “show password”, you can see the password while you enter it. If not, the system will automatically show it as dots, as protection against “shoulder surfing”

Personal details :

Customer type (obligatory field) : select the correct option : private or professional (when you dispose of a valid vat-number)

First name (obligatory field) : enter your official first name here

Last name (obligatory field) : enter your official last name here

Phone (obligatory field) : enter the phone number at which we can reach you during office hours in format +country code(0)xx/xx.xx.xx

GSM (optional field) : enter your mobile number we can reach you at in format +country code(0)xx/xx.xx.xx

Language (obligatory field) : you can choose your language from the drop-down list by clicking on the arrow at the right

Invoice details :

Enter the address information which we can use to make the invoice for your purchases. Below you can enter another delivery address if necessary.

Street name (obligatory field) : enter your street name

Number (obligatory field) : enter your house number

Box (optional field) : enter your box

ZIP code (obligatory field) : enter your postal code

City (obligatory field) : enter your municipality/city

Country (obligatory field) : choose your country from the drop-down list that appears when you click on the arrow at the right

Step 5. After you have filled out all the fields above correctly and you have accepted the “General conditions” by checking the box, you can click on the button “Register”

You are now registered and will see the following message :

Do you have any other questions or do you need help with the registration ? Do not hesitate to contact us and we will gladly help you.

Herbots
Dungelstraat 37
3440 - Halle-Booienhoven
Belgium
Tel: +32 (0)11 78 91 90
E-mail: jo@herbots.be

How to log in?

Step 1. Go to our well-known web address www.herbots.com

You have registered before ('How to register?') so you can now immediately log on to our website, after which you can easily buy pigeons or products.

Step 2. Click in the top right corner on “my account”.

Step 3. You will see the following screen where in the bottom left corner below “log in” you can enter the e-mail address and password you have used during your registration.

If you check the option “show password”, you can see the password while you enter it. If not, the system will automatically show it as dots, as protection against “shoulder surfing”

Step 4. Click on “log in”.

Step 5. When you are logged in, you can change all your personal information at any time if you want. You can do this via “my account” where you can also see all your orders, bids etc.

At the bottom of the page you can check the following fields :

I want to receive the newsletter : if you want to be informed about all news by receiving a mailing

Standard pickup at Herbots : pigeons which you buy via our website, can be picked up after appointment at our office. If you want to do this, you can check the box “yes”. We can of course also deliver the pigeons at your home, the transport cost depends on the delivery address. If you choose for a delivery, you check the box “no”. You can find more information about the transport cost in this document ('What about transport?')

Customer type : private (for private persons) or professional (when you dispose of a valid vatnumber)

Click on the button “change” to save the changes you made.

Do you have any other questions or do you need help to log in ? Do not hesitate to contact us and we will gladly help you.

Herbots
Dungelstraat 37
3440 - Halle-Booienhoven
Belgium
Tel: +32 (0)11 78 91 90
E-mail: jo@herbots.be

How to bid?

How to bid on pigeons in an internet auction pigeon bids or a public auction ?

We have 2 kinds of auctions :

  1. Pigeon Bids : these are internet auctions with only online biddings
  2. Public auctions : for these auctions we have a prebidding on our website. After this prebidding, there is a live auction in the auction room. The biddings in the auction room start with the highest online internet offer.

You will first see the active auctions with start and end date and at the bottom the future auctions.

Attention : each bidding is handled confidentially. Each bid you place, is considered binding. If there is a bid during the last 10 minutes before the end of the auction, the end time is extended with 10 minutes. The winning bidder will be informed within 24h by e-mail about payment and delivery options.

Step 1. Go to our well-known web address www.herbots.com

Step 2. First you have to register ('How to register?') after which you can log in to our website ('How to login?')

Step 3. You can go via the menu “Buying and bidding” to the section “Pigeon Bids” where you see the overview below.

Step 4. Click on the auction of your choice after which you can choose between :

  • Highlights and info : you can find the general information about the breeder and the pigeons in this auction
  • View all pigeons in this auction : you will get an overview of all pigeons in this auction

Step 5.

You receive the overview of all pigeons in the auction, with the name and ring number of the pigeon, sex and photo. You can also see the current bid here. Underneath the photo you can see the remaining time until the end of this auction.

You can click on the pigeon for all detailed information like a.o. pedigree, photo, rating.

You can also immediately place a bid by clicking on the orange button “Place your bid”.

Step 6.

When you click on “place bid”, you will see the screen below with on top in blue the current offer. You have to be logged in first before you can make a bidding. You can place a new bid in the first case by adjusting the amount with the arrows or you can also place a bid immediately by introducing the amount in the white field (the system will automatically put the next minimum offer in this field, you will find more information on the bidding steps here

Bidding steps :
€ 250 + € 25,00
€ 500,00 + € 50,00
€ 1 000,00 + € 100,00
€ 2 000,00 + € 200,00
€ 3 000,00 + € 250,00
€ 5 000,00 + € 500,00
€ 10 000,00 + € 1 000,00
€ 20 000,00 + € 2 000,00
€ 30 000,00 + € 2 500,00

If you want, you can introduce another alias in the field “alias”. This is completely optional, if you leave this field blank, the system will automatically show the alias from your profile.

Then you click on the orange button “place bid” and you will be requested to confirm you bid, see picture below.

In this screen you can also enter your buying order, which will assure that the system will place a bid in your name until the maximum amount you have introduced, has been reached.

Result : as long as the maximum amount you have introduced, has not been overbid, the highest bid will automatically be in your name. It is important to know that a buying order always has priority. If somebody else places a bid with the same amount as the maximum amount of the buying order, the pigeon will be assigned to the buying order. If your maximum buying order has been overbid, you can still continue to place new biddings and buying orders, and this for as long as the auction is still active. The buying order will only be visible for you. If you want to place a buying order, it is not necessary to also introduce a separate bid on top. You can immediately introduce the amount of your buying order in the field under “place a buying order” and then click on the orange button “place a buying order”. The system will now automatically place the next minimum bid with your alias and will afterwards continue to place biddings until the amount you have introduced, has been reached.

When you have placed a bid and/or a buying order, you will receive the following notice in green “your bid has been received correctly”

Then you click on the X on the right top to close the bidding screen and to return to the overview of all pigeons in the auction.

Follow-up of your bids

Via your profile, by clicking at the right top on your alias, you can get an overview of all pigeons on which you have placed a bid, via “my bids”. From this screen you can easily click to the detail page of the pigeon where you can place a bid.

Detail page pigeon

You can select the option “add to my watchlist”, this will add this pigeon to your watch list and you will be able to easily follow the evolution of the bids while you continue visiting our website. You can also click on the pigeon here, if you want to place a bid.

You can remove pigeons from your watch list at any time by clicking on :

You will see the same screen here to place a bid and/or a buying order (see step 6 above). Additionally, you can also consult the overview of all bids on this pigeon. The system will automatically show the 5 most recent bids, if you click on the blue button “show all bids”, you will get the total overview.

When a bid has been placed via a buying order (see step 6 above), this will be mentioned under the amount.

If you have any questions or if you need help to place a bid, do not hesitate to contact us via 011 / 78 91 90.

How to buy a pigeon on Top pigeons for sale?

How to buy a pigeon on “top pigeons for sale” ?

Step 1. Go to our well-known web address www.herbots.com

Step 2. First you have to register (How to register?) after which you can log in to our website (How to login?)

Step 3. You can go via the menu “Buying and bidding” to “top pigeons for sale” where you get the overview below.

You can make the following selections :

  • Gender : male / female
  • Distance : speed / middle distance / great middle distance
  • Keyword : you can give a keyword to make a selection (name breeder, ring number, … )
  • Date ↑ : less recent publication date on top
  • Date ↓ : most recent publication date on top
  • Price ↑ : most expensive pigeons on top
  • Price ↓: cheapest pigeons on top

You can select the following options :

  • Only new pigeons : this are pigeons which have been published recently (less than 1 week ago) on the site and are indicated with the label “new”
  • Only promo pigeons: this are pigeons which put “in promotion” by the seller and offered at a lower price
  • Only reserved pigeons : these pigeons have been reserved by a client and they are marked as “reserved” in anticipation of the payment. As soon as we have received the payment, these pigeons are removed from the website.

Labels at the pigeon

You can find the following labels :

  • Promo : this pigeon is offered for sale at a lower price
  • New : this are pigeons which have been published recently (less than 1 week ago) on the site
  • Premium : this are pigeons with an exceptional pedigree or with very exceptional results
  • Reserved : these pigeons have been reserved by a client and are marked as reserved in anticipation of the payment. As soon as we have received the payment, these pigeons are removed from the website.

Step 4. You can click on the pigeon of your choice to go to the detail page where you can find the pedigree, photo, overview results and other useful information.

Step 5. If you want to reserve the pigeon, you click on the orange button “buy now”, after which you will get the remark “added” as confirmation that the pigeon is added to your shopping basket after which you will get the message “proceed to checkout”

Step 6. You will now see the content of your shopping cart, where you can choose “continue shopping” to add extra pigeons or “continue with order” to finish this order. It is also possible to remove pigeons from your order in this screen by clicking on the button “remove”.

Step 7. In the next screen you can fill out or change your information if necessary.

The system will automatically enter the information from your profile but you can change this if necessary.

Customer type : private or professional (if you have a vat-number)
Salutation, first name and last name
At the right side you will see the overview of your order.

The address from your profile will be copied as standard invoice address. If you wish to receive an invoice on another address, you can click on the button “add new billing address” to enter this new information.

You can enter the shipping address in the next step.

Step 8. You click on “next” at the bottom at the right to proceed to the shipping method



You have 3 options here :

  1. Deliver on invoice address : the delivery will be scheduled on the same address which will be used to make the invoice, you can find the indicative delivery costs in the overview at the right.
  2. Deliver on another address : if you wish to indicate another delivery address, you can enter the information here, you can find the indicative delivery costs in the overview at the right.
  3. Pick up at Herbots : you can choose this option if you wish to pick up the pigeon yourself. Attention this is only possible after appointment . In this case there are no delivery costs to pay.

Click on the orange button “next” to continue, after which you will see the following confirmation screen. This will also mention your order reference; please always take this number when you contact us, this will allow us to help you much faster. You will also receive a confirmation e-mail at this stage.

How to make a payment? 

All pigeons and products have to be paid within a delay of 7 calendar days after reservation. This is possible by wiring the money into our account (see underneath) or via our online payment system (). All amounts are always mentioned in EURO and all payments have to be made in EURO, unless agreed otherwise. All bank and other payment costs always have to be paid by the customer.

The shipment/pick up can be done after reception of full payment.

If payment has not been done within the requested delay, Herbots maintains the right to cancel the reservation.

HERBOTS IMEX BVBA
IBAN : BE90 0015 8217 0232
BIC : GEBABEBB

HERBOTS ANIMAL PRODUCTS BVBA
IBAN : BE09 2300 5121 0057
BIC : GEBABEBB